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Returns & Exchanges

While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you’ll need to follow the instructions set out below.

You have the right to cancel your contract within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the below instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply email sales@groceriesrus.co.uk.

You must return the goods to us in their original condition and packaging within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods).

We will then refund your purchase within 14 days of receiving the returned goods or proof that the order has been returned, whichever is earlier. Any items returned to us must be in their original condition and packaging – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.


Under the applicable EU legislation (including, but not limited to, Directive 2011/83/EU, as implemented in the national laws of EU Member States), you have 14 days (from the date on which you receive your order) to let us know that you wish to cancel your purchase. In this case, we will provide a full refund of the goods including any relevant shipping charges in accordance with this Returns Policy.

Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Problems with your order

We have a legal duty to ensure that we deliver products that conform with your contract. It doesn't happen often, but sometimes we make a mistake. If we've made one with your order or you have any issues with the goods themselves, the first thing to do is contact Ted's Online Customer Service Team on:

Email us: sales@groceriesrus.co.uk
Call us: +44 (0)208 815 4482

Once you've explained the fault or problem and given us your Order Number, we'll then give you a Returns number. You'll need to fill this in, along with some other information, on the Returns Form.

Important Note:

Any items returned to us must be in their original condition and packaging – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

As long as the goods you send back to us in accordance with our returns policy are in their original condition, we will refund your purchase within 14 days of receiving the returned goods, or proof that the order has been returned, whichever is earlier. If you are a customer in the EU, we will also refund the cost of standard delivery.

This does not affect your legal rights.

You have the right to cancel your contract within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the above instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period.